Privacy Policy for Drivers

Bippip.com (Company Registration Number 4030200190) located at Al Safa District, Jeddah, Saudi Arabia, is the controller of personal data of customers and has appointed a Data Protection Officer (privacy@bippip.com).

The term "us" or " Bippip.com " refers to the owner of alaikhtiar al ashal for Telecommunication and information technology, founded in the Saudi Arabia.

1. Personal data we process

  • Name, e-mail, phone number, place of residence.

  • Geolocation of drivers and driving routes.

  • Information about vehicles (including registration number).

  • Driver's efficiency and ratings.

  • Driver's license, photo, profession and identity documents.

  • Data about criminal convictions and offences..

2. Purposes of the processing

  • We collect and process personal data for the purpose of connecting orders with drivers to help them for pick up and delivery orders around cities more efficiently.

  • Geolocation and driving routes are processed to analyses the geographical area and give suggestions to the drivers. If you do not want to disclose your geolocation for customers, you must close the Bippip app or indicate in the Bippip app that you are offline and currently are not providing this service.

  • Driver's license, identity documents and criminal convictions and offences are processed to determine the compliance with the legal requirements and the suitability of pursuing as a driver.

  • Bippip app displays driver's photo, name and contact details for the customers to identify drivers.

  • You will receive summaries from the Bippip Driver Portal, which will include your efficiency and ratings as a driver. Summary and ratings about driver are necessary to provide a reliable service for customers.

 

 

3. Legal basis

  • Personal data is processed for the performance of the contract concluded with the driver. The prerequisite for the use of the Bippip.com services is the processing of driver's identification and geolocation data.

  • Personal data may be processed on the ground of legitimate interest in investigating and detecting fraudulent payments.

  • Data regarding the criminal convictions and offences is processed for compliance with a legal obligation.

4. Recipients

  • Your personal data is only disclosed to customers, whose order has been accepted by you. Customers will see driver's name, phone number, photo and geolocation data and all feedbacks from customers.

5. Modify Customers personal data

  • You may not process the personal data of customers without the permission of us. You may not contact any customer or collect, record, store, grant access, use or cross-use the personal data provided by the customer or accessible to you via the Bippip.com app for any reason other than for the purposes of fulfilling the pick up and delivery services.

  • You must comply with the rules and conditions for processing of personal data of customers as set forth in the Privacy Notice for customers (www.bippip.com/.......). If you violate the requirements for the processing of personal data of customers, we may terminate your drivers account and claim damages from you.

 

6. Access, correction, retention, deletion and data portability

  • Personal data can be viewed and corrected in Bippip.com Driver Portal.

  • Your personal data will be stored as long as you have an active driver's account. If your account will be closed the personal data will be stored for additional 3 year period.

  • Data necessary for accounting purposes shall be stored for 7 years.

  • In the event of suspicions of a administrational or criminal offence, fraud or false information, the data shall be stored for 10 years.

  • In the event of disputes, the data shall be retained until the claim is satisfied or the expiry date of such claims.

  • We respond to the request for deleting and transferring personal data submitted by an e-mail within a month and specify the period of data deletion and transfer.

 

7. Dispute resolution

Disputes relating to the processing of personal data are resolved through customer support (customercare@bippip.com) or by contacting Bippip's Data Protection Officer (privacy@bippip.com).